Frequently Asked Questions (FAQ)

Welcome to the Mug & Bean FAQ page! Below you'll find answers to some of the most common questions we receive. If you don't see your question listed here, please feel free to contact us directly at contact@mugbx.com or call us at +1 413-303-4686.

1. What types of products do you offer?

We specialize in a wide variety of mugs, water cups, and sports bottles. Our collection includes ceramic mugs, insulated travel mugs, stainless steel water bottles, and durable sports bottles designed for active lifestyles.

2. How can I place an order?

Placing an order is easy! Browse our products on our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

3. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. All transactions are secure and encrypted to protect your information.

4. Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping rates and delivery times vary depending on your location. Please refer to our Shipping Policy for more details.

5. How long does it take to receive my order?

Orders are processed within 1 to 3 business days. Domestic shipments within the USA typically arrive within 7 days, while shipments to Europe may take up to 15 days. International delivery times vary based on the destination.

6. How can I track my order?

Once your order has shipped, you'll receive an email with a tracking number. You can use this number on our Track Order page to monitor the status of your shipment.

7. What is your return policy?

We offer a 30-day return policy for most items. To initiate a return, please contact us at contact@mugbx.com with your order details. Items must be returned in their original condition with tags attached.

8. Can I exchange an item instead of returning it?

Yes, you can exchange an item by following our return process and placing a new order for the desired product once your return is approved.

9. Are there any items that cannot be returned?

Yes, certain items like personalized products, perishable goods, and sale items are non-returnable. Please refer to our Return Policy for a complete list of non-returnable items.

10. How do I contact customer support?

You can reach our customer support team via email at contact@mugbx.com or by phone at +1 413-303-4686. We're available Monday through Friday, 9 AM to 5 PM EST.

11. Do you offer bulk discounts for large orders?

Yes, we offer special pricing for bulk orders. Please contact us at contact@mugbx.com with your order details, and we'll provide you with a customized quote.

12. How do I care for my Mug & Bean products?

Our products are designed for durability and ease of care. Most mugs and water bottles are dishwasher safe, but we recommend hand washing to maintain their quality. Please refer to the care instructions included with your product.

13. Can I customize my mug or water bottle?

Yes, we offer customization options for select products. You can personalize your item with text, images, or logos. Please visit our Customization Page for more information.

14. What materials are your products made from?

Our mugs are made from high-quality ceramic, while our water cups and sports bottles are crafted from stainless steel and BPA-free plastic to ensure safety and durability.

15. Do you offer eco-friendly products?

Absolutely! We are committed to sustainability and offer a range of eco-friendly products, including reusable water bottles and biodegradable packaging options.

16. How secure is my personal information?

We prioritize your privacy and use advanced encryption methods to protect your personal and payment information. Please refer to our Privacy Policy for more details.

17. Can I cancel my order after placing it?

If you need to cancel your order, please contact us as soon as possible at contact@mugbx.com. We will do our best to accommodate your request before the order is processed and shipped.

18. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased on our website. They make perfect gifts for friends and family who love our products. Visit our Gift Cards Page to purchase one today!

19. How can I stay updated on new products and promotions?

Subscribe to our newsletter by entering your email at the bottom of our website. You'll receive updates on new arrivals, exclusive promotions, and special offers directly to your inbox.

20. What if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact us immediately at contact@mugbx.com with your order details and photos of the issue. We will arrange for a replacement or refund as soon as possible.

Contact Information

If you have any further questions or need assistance, please don't hesitate to reach out to us:

AD EXCLUSIVE STORE, LLC
Email: contact@mugbx.com
Address: 3706 SW 52ND AVE #206, Pembroke Park, FL 33023, USA
Phone: +1 413-303-4686

Thank you for choosing Mug & Bean!
We appreciate your business and strive to ensure your complete satisfaction with our products and services.