Help Center

Welcome to the Mug & Bean Help Center! We are here to assist you with any questions or concerns you may have regarding our products and services. Below you will find answers to some of the most common inquiries. If you need further assistance, please feel free to contact us directly.

Ordering

How do I place an order?

Placing an order with us is simple and straightforward:

Browse our collection and select the products you wish to purchase.
Add the desired items to your cart.
Proceed to checkout by clicking the cart icon.
Fill in your shipping and billing information.
Review your order and complete the payment process.

Once your order is placed, you will receive a confirmation email with your order details.

Shipping

What shipping options are available?

We offer a variety of shipping options to meet your needs:

Standard Shipping: Delivered within 7-15 business days.
Express Shipping: Delivered within 3-5 business days.
International Shipping: Available to select countries with varying delivery times.

All domestic orders within the USA and Europe qualify for free shipping.

Returns and Exchanges

What is your return policy?

We offer a 30-day return policy for most items. To initiate a return, please follow these steps:

Contact us at contact@mugbx.com to request a return authorization.
Send the item(s) to the provided shipping address.
Once we receive and inspect the returned item, we will process your refund or exchange.

Please ensure that the items are in their original condition, unworn or unused, with tags attached, and in the original packaging.

Contact Us

If you have any questions or need further assistance, our customer support team is here to help:

Contact Information

Email: contact@mugbx.com

Address: 3706 SW 52ND AVE #206, Pembroke Park, FL 33023, USA

Phone: +1 413-303-4686