Store Policy

Return Policy

At **Mug & Bean**, we offer a **30-day return policy**, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Initiate a Return

Contact Us: Reach out to us at contact@mugbx.com to start the return process.
Shipping Address: Send your return to:

AD EXCLUSIVE STORE, LLC
3706 SW 52ND AVE #206
Pembroke Park, FL 33023
Return Shipping Label: If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Note: Items sent back without prior authorization will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@mugbx.com.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately at contact@mugbx.com. We will evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

Perishable Goods: Such as food, flowers, or plants.
Custom Products: Including special orders or personalized items.
Personal Care Goods: Such as beauty products.
Hazardous Materials: Including flammable liquids or gases.
Sale Items and Gift Cards: These are non-returnable.

If you have questions about a specific item, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without providing a justification. The same conditions apply:

Condition: The item must be in the same condition as received—unworn or unused, with tags, and in its original packaging.
Proof of Purchase: A receipt or proof of purchase is required.

Shipping Policy

At **Mug & Bean**, we strive to provide you with a seamless shopping experience. Please review our shipping policy for important information regarding order processing, shipping rates, and delivery estimates.

Order Processing

All orders are processed within **1 to 3 business days** (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification when your order has shipped. We prioritize efficient order processing to get your items to you as quickly as possible.

Domestic Shipping (USA and Europe)

We offer free shipping for all orders within the **USA** and **Europe**.

USA Shipping: Estimated delivery time is typically within **7 days** from the date of shipment.
Europe Shipping: Estimated delivery time is typically within **15 days** from the date of shipment.

International Shipping

For customers outside of the **USA** and **Europe**, we offer international shipping to various destinations. Shipping rates, delivery times, and availability may vary depending on your location. We aim to provide the best possible service to our international customers.

Customs and Duties

International orders may be subject to import duties and taxes (including VAT) in the destination country. These charges are incurred once the shipment reaches your country and are the responsibility of the customer. **Mug & Bean** is not responsible for these charges, and we recommend checking with your local customs office for more information on import regulations.

Order Tracking

Once your order has shipped, you will receive an email notification from us, including a tracking number. Please allow up to **48 hours** for the tracking information to become available.

If you have any questions or concerns about the status of your order, please feel free to contact us at contact@mugbx.com. We are here to assist you.

Shipping to P.O. Boxes

We do our best to accommodate shipping to P.O. boxes; however, some carriers may have limitations. If you have specific requirements for P.O. box delivery, please contact our customer support for assistance.

Privacy Policy

Our Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from our website.

Terms of Service

By using our website and services, you agree to our Terms of Service.

Cookie Policy

Our Cookie Policy explains how we use cookies and similar technologies to recognize you when you visit our website.

Contact Information

Email: contact@mugbx.com

Address: 3706 SW 52ND AVE #206, Pembroke Park, FL 33023, USA

Phone: +1 413-303-4686