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Shipping Policy

Shipping Policy for Mug & Bean

Welcome to Mug & Bean! We are dedicated to providing you with a seamless and enjoyable shopping experience. Please take a moment to review our Shipping Policy for important information regarding order processing, shipping rates, and delivery estimates.

Order Processing

  • Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Order Confirmation: You will receive a notification once your order has been shipped. We prioritize efficient order processing to get your items to you as quickly as possible.

Domestic Shipping (USA and Europe)

We are pleased to offer free shipping for all orders within the USA and Europe.

  • USA Shipping:

    • Estimated Delivery Time: Typically within 7 days from the date of shipment.

  • Europe Shipping:

    • Estimated Delivery Time: Typically within 15 days from the date of shipment.

International Shipping

For customers outside of the USA and Europe, we offer international shipping to various destinations. Shipping rates, delivery times, and availability may vary depending on your location. We strive to provide the best possible service to our international customers.

  • Shipping Rates: Vary based on destination and order size.

  • Delivery Estimates: Dependent on the shipping destination and selected shipping method.

Customs and Duties

  • Import Duties and Taxes:
    International orders may be subject to import duties and taxes (including VAT) in the destination country. These charges are incurred once the shipment reaches your country and are the responsibility of the customer.

  • Responsibility:
    Mug & Bean is not responsible for these charges. We recommend checking with your local customs office for more information on import regulations and applicable fees.

Order Tracking

  • Tracking Information:
    Once your order has shipped, you will receive an email notification from us, including a tracking number.

  • Tracking Availability:
    Please allow up to 48 hours for the tracking information to become available.

  • Assistance:
    If you have any questions or concerns about the status of your order, please feel free to contact us at contact@mugbx.com. We are here to assist you.

Shipping to P.O. Boxes

  • Accommodation:
    We strive to accommodate shipping to P.O. Boxes; however, some carriers may have limitations.

  • Special Requirements:
    If you have specific requirements for P.O. box delivery, please contact our customer support for assistance.

Contact Us

If you have any questions or need further assistance regarding our Shipping Policy, please do not hesitate to reach out to us:

  • Email: contact@mugbx.com

  • Phone: +1 413-303-4686

  • Mailing Address:

    AD EXCLUSIVE STORE, LLC
    3706 SW 52ND AVE #206
    Pembroke Park, FL 33023
    USA

Thank you for choosing Mug & Bean!
We appreciate your business and are committed to ensuring your complete satisfaction with our products and services.

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